MISys Adopts NPS Methodology
Although MISys, Inc. has enjoyed steady revenue growth year after year, we have never felt that counting dollars was a good measure of our success as a company. Since we want to be the best software company you've ever done business with, your opinion of our product and services provides our management with a more meaningful guage of our progress.
Earlier this year we distributed a survey which asked the question "How likely are you to recommend our products and services to a friend or colleague." Some of you may recognize this question as The Ultimate Question devised by Dr. Fred Reichheld to produce what is known as a Net Promoter Score. The answer revealed that MISys has a great many promoters, but the real value in asking is being able to track the growth of the NPS over time. So take this as fair warning, that from time to time, we will be surveying our customers to measure our progress and to ascertain ways to improve the value of the products and services we deliver to you. We will try not to be obtrusive. Your participation is always appreciated.
PS: If you ever have a thought, a comment, suggestion, or gripe, don't hesitate to contact our President and CEO, Dave Brown, at 802/457-4600 x232.
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