MISys to Exhibit at TPAC in Vancouver, March 6-8

Last fall I had the pleasure of visiting Vancouver, BC for the Simply Accounting Conference. In a couple of breaks from the conference I had the chance to explore the city a little bit, including a run through spectacular Stanley Park. http://vancouver.ca/parks/parks/stanley. Great place.
In just two weeks we go again.
MISys will be exhibiting the MISys Manufacturing software and networking with other software developers at the Third-Party Advantage Conference (TPAC) March 6-9, 2011 at the River Rock Casino Resort in Vancouver. http://www.tpac.biz/. This gives us a great opportunity to demonstrate the continued commitment of MISys Manufacturing to the Sage ERP Accpac accounting system. As the very first third-party developer for Accpac software, we have quite a story to tell to the resellers and developers who attend.
And maybe, just maybe, there will be a chance to put on some running shoes and head to Stanley Park again.

Appropriately Serve

In my last post I used the term “appropriately serve” in reference to MISys’ objective relative to its end users. In this context, the term “appropriately” can have a variety of definitions. Each would necessarily reflect the perspective of either the end user or the software provider.

Having much experience as an end user of integrated software, primarily in a manufacturing environment, I can relate to all approaches. Also representing the software provider makes for interesting deliberations when an end user has an extraordinary request.

Searching for the right solution for all considered can go beyond the Customer Service team to Technical Support and Sales. Every effort is made to get sufficient input to meet the end user’s need as efficiently and satisfactorily as possible.

We do attempt to place ourselves in the user’s shoes with each interaction. If we were calling regarding the integrated system that we use, what interchange would we appreciate?

Visit us online at www.misysinc.com

It Starts With The Source

Start your exploration of direct access reporting by creating a data source. This is the heart of the whole thing. Crystal uses the data source as a conduit to the MISys SBM database, giving you access to the tables in the database.

To create a Data Source:

1. Click Start, point to Control Panel, double-click Administrative Tools, and then double-click Data Sources (ODBC).
2. Click the System DSN tab, and then click Add.
3. Click on SQL Server and then click Finish.
4. Type the data source name (e.g. MISYSSBM). Remember what you choose. You will need to use it in Crystal.
5. Select the Server where MISys SBM is installed. If you are using the instance of SQL provided with MISys SBM, the you would be looking for \MISYSSBMSE, and then click Next.
6. Select With SQL Server Authentication for verifying Authenticity. Then use the User Name and Password of the SQL Server that will have access to the database. If you are using the instance of SQL provided with MISys SBM, contact technical support for this information.
7. Click Next through the next windows and then click Finish.

Now you have a data source to use in Crystal Reports to access the MISys tables directly.

Visit MISys Manufacturing Support at www.misysinc.com/support.php

Winter in Vermont

If you watch the evening news, you'll surely see stories about people all over the US who are experiencing what we know of winter for the very first time. I've been talking with many MISys customers recently who have asked "So, is this what it's like in Vermont?" And my answer is "Yup, pretty much - from October through May." So I had to chuckle when a friend sent me the following narrative about winter in Vermont:

COLD IS A RELATIVE THING

65 above zero:
Floridians turn on the heat.
People in VT plant gardens.

60 above zero:
Californians shiver uncontrollably.
People in VT sunbathe.

50 above zero:
Italian & English cars won't start.
People in VT drive with the windows down..

40 above zero:
Georgians don coats, thermal underwear, gloves, wool hats.
People in VT throw on a flannel shirt.

35 above zero:
New Jersey landlords finally turn up the heat.
People in VT have the last cookout before it gets cold.

20 above zero
People in Miami all die.
VT natives close the windows.

Zero:
Californians fly away to Mexico .
People in VT get out their winter coats.

10 below zero:
Hollywood disintegrates.
The Girl Scouts in VT are selling cookies door to door.

20 below zero:
Washington DC runs out of hot air.
People in VT let the dogs sleep indoors.

30 below zero:
Santa Claus abandons the North Pole.
VT natives start up their Snow-mobiles.

40 below zero:
ALL atomic motion stops .
People in VT start saying...'Cold enough fer ya?'

50 below zero:
Hell freezes over.
VT public schools will open 2 hours late.

Is customer service an archaic concept?

It would seem so in many situations. I’m sure that most of us get to experience some sort of “customer service” daily. Usually, we think of the term in the positive. As in, being served is a positive experience. However, in recent years, I’ve heard much discussion about the concept being dead since it’s not often that our interactions as a customer are especially positive events.

Some companies are making an effort at providing favorable service. These transactions stand out in my memory. …which suggests a lack of frequency. I hope that the recognition that the customers pay the bills becomes widespread.

Returns, sequels and reruns are not always appreciated. However, a return to making business transactions positive experiences for the most part would be most welcomed. At MISys, this is a return that we’re committed to help bring about.

Being responsible for Customer Service here, I’m very sensitive to how I’m treated in all of my transactions. MISys will be one of the forerunner companies of what I hope will be a trend.

To facilitate that, I am on a continual search for best practices. Exploring my findings and the actions we’re taking to appropriately serve those who have transactions with us will be reviewed in future posts.

Visit us online at http://www.misysinc.com/

Just a little history lesson

For twenty-five years, Manufacturing Information Systems, developed a manufacturing solution for Accpac accounting software. It sold well with more than 7000 installations in over 40 countries. MISys was recognized as the Accpac Development Partner of the Year FIVE (5) times (1996, 1999, 2000, 2003, 2004). It was, and remains, a great relationship.

Then in 2005 MISys developed another manufacturing solution, based on its existing functionality but on a .NET platform, and which integrated with other accounting packages (Peachtree, QuickBooks, Simply, Adagio). Some Accpac resellers perceived that MISys was not supporting Accpac anymore. MISys adapted its new software (MISys SBM) so that it would also fully integrate with Accpac, demonstrating that it was fully supporting Accpac customers. Still there was confusion. After more than 2 years of marketing efforts to show that MISys supports Accpac, we see signs that the messaging is working. Accpac dealers are recommending MISys SBM to their manufacturing clients at a steady and increasing rate. It took some time, but it is working.

Marketing to existing customers to change their perceptions is more difficult than to market a new idea to potential customers. It takes persistent and consistent messaging and demonstrating the commitment through actions.

Using my iPad for business

I purchased an iPad 3G 32GB back in May of 2010. I find myself using it more and more for business. I have purchased and tried various Apps and here are my favorites

• Dropbox - for cloud based file storage. Free for up to 2GB of storage and can be accessed from my iPad, PC and Mac as well as any web browser. Great way to make important documents available and editable from anywhere!
• TeamViewer - for remote access to my home PC and Mac when away from home. Free for non-commercial use. Works great on my iPad and there is a version that works on PCs and Macs as well. Allows me to view my home PC desktop screen and remotely control the mouse and keyboard. Very smooth even without fast internet connection.
• Office2 HD and QuickOffice - both of these Apps allow me to edit Microsoft Office documents (including Office 2007 and 2010 formats) stored in Dropbox on my iPad and save them back to dropbox. Allows viewing and basic edits (with some limitations) of Word, Excel and Powerpoint (QuickOffice only).
• NoteMaster - a bit more capable note taking App than the basic Notes App that comes with the iPad. Allows easily entering bullet lists, numbered lists, inserting pictures, and create section headlines. Only drawback, cannot open or save documents to dropbox yet but you can email them.
• GPS Drive HD - great GPS app! Includes option for text to speech. Works as well as the Magellen GPS units I used to use.
• Outliner for iPad - nice comprehensive App for creating outlines for more structured task lists or notes.
• Todo for iPad and TaskPro - both of these are nice Apps for todo lists and task lists.
• SpeedTest - an iPhone app that works on the iPad which maskes it easy to test the speed of your internet connection.
• TripIt, FlightTrack Pro, TripAdvisor, Travelocity, Expedia for travel reservations and info.