When is service rendered? …when the end user gets what he/she wants? …when the need is met? …other? Our approach at MISys is to facilitate meeting the end user’s need by ensuring that the software is functioning as it was written, in the user’s application.
This facilitation may involve a coordination of the efforts of the Technical Support Team, the Sure Start coaches and the Training staff. We may even access the skills of one of our Partners to assist in getting resolution to an issue when the demand on internal resources is high. We understand that typically, time is of the essence for our users.
We regard a matter as concluded when the user feels that it is. Sometimes an issue is resolved in a way that the user couldn’t anticipate. The resources at our disposal accommodate thorough exploration of matters. Service may involve several people who all recognize that the software must perform as promoted.
Visit us online at www.misysinc.com
Friday, February 25, 2011
Wednesday, February 23, 2011
Webinar Series: Essentials of Integration With Accpac version 6.0
We have just finished a series of four 1-hour webinars focusing on the integration between MISys Manufacturing SBM and Sage ERP Accpac version 6.0. The topics were:
Integration with Accpac General Ledger 6.0
After creating a chart of accounts for MISys Manufacturing to use and exporting those accounts to Accpac General Ledger, we created a number of stock transfers and examined the journal entries resulting to better understand the function of the manufacturing subledger. We performed a MISys Period End and tracked the manufacturing subledger entries into a corresponding Accpac GL Batch.
Integration with Accpac Accounts Payable 6.0
We enabled the PO Invoicing function in MISys and received some material on a purchase order in the sample data. Pretending we had just received an invoice for this material, we invoiced the PO in MISys and followed the transaction all the way to an Invoice Batch in Accpac Accounts Payable 6.0.
Integration with Accpac Inventory Control 6.0
Following a discussion of the reasons why manufacturers should segregate their finished goods inventory (managed by Accpac Inventory Control) from their raw materials inventory (managed by MISys), we experimented by performing a number of Sales Transfers that moved inventory back and forth between manufacturing and sales. We finished up by completing a work order and transferring the resulting material to sales.
Integration with Accpac Order Entry 6.0
We wrapped up the series by exploring three different ways MISys Manufacturing responds to sales orders created in Accpac Order Entry version 6.0. Highlighting the session with a look at the Material Requirements Planning module, we created a sales order for 5,000 desk lamps due to ship next Christmas and with just a few clicks, we planned the required purchasing and production activities.
Streaming Videos Coming…
Because a number of Accpac users and business partners were not able to attend every session of this series, we have agreed to publish four streaming videos for the covered material. Keep an eye on the MISys website at www.misysinc.com/accpac for links to these instructive videos.
Integration with Accpac General Ledger 6.0
After creating a chart of accounts for MISys Manufacturing to use and exporting those accounts to Accpac General Ledger, we created a number of stock transfers and examined the journal entries resulting to better understand the function of the manufacturing subledger. We performed a MISys Period End and tracked the manufacturing subledger entries into a corresponding Accpac GL Batch.
Integration with Accpac Accounts Payable 6.0
We enabled the PO Invoicing function in MISys and received some material on a purchase order in the sample data. Pretending we had just received an invoice for this material, we invoiced the PO in MISys and followed the transaction all the way to an Invoice Batch in Accpac Accounts Payable 6.0.
Integration with Accpac Inventory Control 6.0
Following a discussion of the reasons why manufacturers should segregate their finished goods inventory (managed by Accpac Inventory Control) from their raw materials inventory (managed by MISys), we experimented by performing a number of Sales Transfers that moved inventory back and forth between manufacturing and sales. We finished up by completing a work order and transferring the resulting material to sales.
Integration with Accpac Order Entry 6.0
We wrapped up the series by exploring three different ways MISys Manufacturing responds to sales orders created in Accpac Order Entry version 6.0. Highlighting the session with a look at the Material Requirements Planning module, we created a sales order for 5,000 desk lamps due to ship next Christmas and with just a few clicks, we planned the required purchasing and production activities.
Streaming Videos Coming…
Because a number of Accpac users and business partners were not able to attend every session of this series, we have agreed to publish four streaming videos for the covered material. Keep an eye on the MISys website at www.misysinc.com/accpac for links to these instructive videos.
Monday, February 21, 2011
MISys to Exhibit at TPAC in Vancouver, March 6-8
Last fall I had the pleasure of visiting Vancouver, BC for the Simply Accounting Conference. In a couple of breaks from the conference I had the chance to explore the city a little bit, including a run through spectacular Stanley Park. http://vancouver.ca/parks/parks/stanley. Great place.
In just two weeks we go again.
MISys will be exhibiting the MISys Manufacturing software and networking with other software developers at the Third-Party Advantage Conference (TPAC) March 6-9, 2011 at the River Rock Casino Resort in Vancouver. http://www.tpac.biz/. This gives us a great opportunity to demonstrate the continued commitment of MISys Manufacturing to the Sage ERP Accpac accounting system. As the very first third-party developer for Accpac software, we have quite a story to tell to the resellers and developers who attend.
And maybe, just maybe, there will be a chance to put on some running shoes and head to Stanley Park again.
In just two weeks we go again.
MISys will be exhibiting the MISys Manufacturing software and networking with other software developers at the Third-Party Advantage Conference (TPAC) March 6-9, 2011 at the River Rock Casino Resort in Vancouver. http://www.tpac.biz/. This gives us a great opportunity to demonstrate the continued commitment of MISys Manufacturing to the Sage ERP Accpac accounting system. As the very first third-party developer for Accpac software, we have quite a story to tell to the resellers and developers who attend.
And maybe, just maybe, there will be a chance to put on some running shoes and head to Stanley Park again.
Appropriately Serve
In my last post I used the term “appropriately serve” in reference to MISys’ objective relative to its end users. In this context, the term “appropriately” can have a variety of definitions. Each would necessarily reflect the perspective of either the end user or the software provider.
Having much experience as an end user of integrated software, primarily in a manufacturing environment, I can relate to all approaches. Also representing the software provider makes for interesting deliberations when an end user has an extraordinary request.
Searching for the right solution for all considered can go beyond the Customer Service team to Technical Support and Sales. Every effort is made to get sufficient input to meet the end user’s need as efficiently and satisfactorily as possible.
We do attempt to place ourselves in the user’s shoes with each interaction. If we were calling regarding the integrated system that we use, what interchange would we appreciate?
Visit us online at www.misysinc.com
Having much experience as an end user of integrated software, primarily in a manufacturing environment, I can relate to all approaches. Also representing the software provider makes for interesting deliberations when an end user has an extraordinary request.
Searching for the right solution for all considered can go beyond the Customer Service team to Technical Support and Sales. Every effort is made to get sufficient input to meet the end user’s need as efficiently and satisfactorily as possible.
We do attempt to place ourselves in the user’s shoes with each interaction. If we were calling regarding the integrated system that we use, what interchange would we appreciate?
Visit us online at www.misysinc.com
Friday, February 11, 2011
It Starts With The Source
Start your exploration of direct access reporting by creating a data source. This is the heart of the whole thing. Crystal uses the data source as a conduit to the MISys SBM database, giving you access to the tables in the database.
To create a Data Source:
To create a Data Source:
- Click Start, point to Control Panel, double-click Administrative Tools, and then double-click Data Sources (ODBC).
- Click the System DSN tab, and then click Add.
- Click on SQL Server and then click Finish.
- Type the data source name (e.g. MISYSSBM). Remember what you choose. You will need to use it in Crystal.
- Select the Server where MISys SBM is installed. If you are using the instance of SQL provided with MISys SBM, the you would be looking for
\MISYSSBMSE, and then click Next. - Select With SQL Server Authentication for verifying Authenticity. Then use the User Name and Password of the SQL Server that will have access to the database. If you are using the instance of SQL provided with MISys SBM, contact technical support for this information.
- Click Next through the next windows and then click Finish.
Now you have a data source to use in Crystal Reports to access the MISys tables directly.
Visit MISys Manufacturing Support at www.misysinc.com/support.php
Thursday, February 10, 2011
Winter in Vermont
If you watch the evening news, you'll surely see stories about people all over the US who are experiencing what we know of winter for the very first time. I've been talking with many MISys customers recently who have asked "So, is this what it's like in Vermont?" And my answer is "Yup, pretty much - from October through May." So I had to chuckle when a friend sent me the following narrative about winter in Vermont:
COLD IS A RELATIVE THING
65 above zero:
Floridians turn on the heat.
People in VT plant gardens.
60 above zero:
Californians shiver uncontrollably.
People in VT sunbathe.
50 above zero:
Italian & English cars won't start.
People in VT drive with the windows down..
40 above zero:
Georgians don coats, thermal underwear, gloves, wool hats.
People in VT throw on a flannel shirt.
35 above zero:
New Jersey landlords finally turn up the heat.
People in VT have the last cookout before it gets cold.
20 above zero
People in Miami all die.
VT natives close the windows.
Zero:
Californians fly away to Mexico .
People in VT get out their winter coats.
10 below zero:
Hollywood disintegrates.
The Girl Scouts in VT are selling cookies door to door.
20 below zero:
Washington DC runs out of hot air.
People in VT let the dogs sleep indoors.
30 below zero:
Santa Claus abandons the North Pole.
VT natives start up their Snow-mobiles.
40 below zero:
ALL atomic motion stops .
People in VT start saying...'Cold enough fer ya?'
50 below zero:
Hell freezes over.
VT public schools will open 2 hours late.
COLD IS A RELATIVE THING
65 above zero:
Floridians turn on the heat.
People in VT plant gardens.
60 above zero:
Californians shiver uncontrollably.
People in VT sunbathe.
50 above zero:
Italian & English cars won't start.
People in VT drive with the windows down..
40 above zero:
Georgians don coats, thermal underwear, gloves, wool hats.
People in VT throw on a flannel shirt.
35 above zero:
New Jersey landlords finally turn up the heat.
People in VT have the last cookout before it gets cold.
20 above zero
People in Miami all die.
VT natives close the windows.
Zero:
Californians fly away to Mexico .
People in VT get out their winter coats.
10 below zero:
Hollywood disintegrates.
The Girl Scouts in VT are selling cookies door to door.
20 below zero:
Washington DC runs out of hot air.
People in VT let the dogs sleep indoors.
30 below zero:
Santa Claus abandons the North Pole.
VT natives start up their Snow-mobiles.
40 below zero:
ALL atomic motion stops .
People in VT start saying...'Cold enough fer ya?'
50 below zero:
Hell freezes over.
VT public schools will open 2 hours late.
Wednesday, February 09, 2011
Is customer service an archaic concept?
It would seem so in many situations. I’m sure that most of us get to experience some sort of “customer service” daily. Usually, we think of the term in the positive. As in, being served is a positive experience. However, in recent years, I’ve heard much discussion about the concept being dead since it’s not often that our interactions as a customer are especially positive events.
Some companies are making an effort at providing favorable service. These transactions stand out in my memory. …which suggests a lack of frequency. I hope that the recognition that the customers pay the bills becomes widespread.
Returns, sequels and reruns are not always appreciated. However, a return to making business transactions positive experiences for the most part would be most welcomed. At MISys, this is a return that we’re committed to help bring about.
Being responsible for Customer Service here, I’m very sensitive to how I’m treated in all of my transactions. MISys will be one of the forerunner companies of what I hope will be a trend.
To facilitate that, I am on a continual search for best practices. Exploring my findings and the actions we’re taking to appropriately serve those who have transactions with us will be reviewed in future posts.
Visit us online at http://www.misysinc.com/
Some companies are making an effort at providing favorable service. These transactions stand out in my memory. …which suggests a lack of frequency. I hope that the recognition that the customers pay the bills becomes widespread.
Returns, sequels and reruns are not always appreciated. However, a return to making business transactions positive experiences for the most part would be most welcomed. At MISys, this is a return that we’re committed to help bring about.
Being responsible for Customer Service here, I’m very sensitive to how I’m treated in all of my transactions. MISys will be one of the forerunner companies of what I hope will be a trend.
To facilitate that, I am on a continual search for best practices. Exploring my findings and the actions we’re taking to appropriately serve those who have transactions with us will be reviewed in future posts.
Visit us online at http://www.misysinc.com/
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