When is service rendered? …when the end user gets what he/she wants? …when the need is met? …other? Our approach at MISys is to facilitate meeting the end user’s need by ensuring that the software is functioning as it was written, in the user’s application.
This facilitation may involve a coordination of the efforts of the Technical Support Team, the Sure Start coaches and the Training staff. We may even access the skills of one of our Partners to assist in getting resolution to an issue when the demand on internal resources is high. We understand that typically, time is of the essence for our users.
We regard a matter as concluded when the user feels that it is. Sometimes an issue is resolved in a way that the user couldn’t anticipate. The resources at our disposal accommodate thorough exploration of matters. Service may involve several people who all recognize that the software must perform as promoted.
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